Complaints Handling Policy

1. Purpose

At LANDED™️, we value feedback and are committed to providing professional, transparent, and fair service to our clients and customers.

This Complaints Handling Policy explains how we manage and respond to complaints about our services, staff, or business practices.

2. Our Commitment

We will:

  • Treat all complaints seriously and respectfully.

  • Handle complaints fairly and confidentially.

  • Investigate concerns promptly.

  • Keep customers informed throughout the process.

  • Use feedback to improve our services.

3. How to Make a Complaint

You can submit a complaint by contacting us:

LANDED™️
Address: Maroochydore, QLD, 4558
Phone: 0404 880 869
Email: info@landed.net.au

Please provide:

  • Your name and contact details.

  • Details of your complaint.

  • Any supporting information or documents.

  • The outcome you would like us to consider.

4. Our Complaints Process

When we receive a complaint, we will:

  1. Acknowledge your complaint within a reasonable timeframe.

  2. Review the information provided.

  3. Investigate the matter fairly and objectively.

  4. Provide a response and proposed resolution.

We aim to resolve complaints as quickly as possible while ensuring a thorough review.

5. Confidentiality

Complaints will be handled confidentially and information will only be shared with those involved in reviewing and resolving the matter.

6. If You Are Not Satisfied

If you are not satisfied with our response, you may have the option to contact the relevant Queensland regulator or dispute resolution body.

For Queensland real estate matters, this may include:

Office of Fair Trading Queensland
Website: www.qld.gov.au/fairtrading

7. Continuous Improvement

We use feedback and complaints to identify opportunities to improve our services, policies, and customer experience.

8. Contact Us

For complaints or feedback, please contact:

LANDED™️
Address: Maroochydore, QLD, 4558
Phone: 0404 880 869
Email: info@landed.net.au